Return & Order cancellation Policy

Thank you for the purchase. We hope you are happy and fully satisfied with your purchase. In case you are not for any appropriate reasons mentioned below, then you have the right to return, exchange, or cancel your order based on the terms and conditions given in this policy document. 

Note: For cancellation, it is mandatory to cancel your order before shipment of the respective items. It is applicable for both COD and prepaid purchases. 

Returns  

At Toreto, we follow the top-notch practices based on industry standards for the manufacturing and testing of our products. However, we do apologies for any defects or damage that occur in one or few products due to machine or human errors. To mend such black swan events, we have devised our returns and exchange policy. 

Please note that our return policy requires all complaints regarding damaged or defective products to be submitted within 24 hours of delivery. Complaints received after this period will not be eligible for returns. Therefore, we strongly encourage inspecting your product immediately upon delivery and submitting any complaints promptly through WhatsApp. 

We kindly request that you share the reason for the return or exchange so that we can gather your valuable feedback to improve our products and better understand our customers’ needs. 

Warranty period: All Toreto products come with a one-year warranty. During this period, the product can be exchanged based on the issue reported by the customer. The customer support team will first attempt to provide a reliable resolution, and if the issue cannot be resolved, the team will approve the exchange of the product. 

To request a warranty service, customers should send a WhatsApp message to +91 72900 04556, text “Hi”, select “Service” from the menu, and then choose “Under Warranty” as their query. The Toreto customer support team will respond within 24 working hours of receiving your message. 

Out of warranty product: We do not accept any return or exchange of product once the product is out of warranty. However, we are still there with our users until the end of the product’s life. Any exchange/upgrade/return during out of warranty will be on a chargeable basis. Any shipping/customs/taxes/VAT will be charged on an actual basis from the Toreto users. Any remote technical support or remote troubleshoot via whatsapp/chat/audio-call will be free of cost for the Toreto users. 

Order Cancellation: The user will be able to cancel the order in the following cases: 

To initiate an order cancellation, users need to send a WhatsApp message to +91 72900 04556, text “Hi”, select “Order” from the menu, and then choose “Cancellation” as their query. Our customer support team will get in touch with you to facilitate the order cancellation process within 24 working hours of receiving your message. 

Note: In this case, the refunded amount will be issued to the original payment source. 

Return Process 

If the return is approved, customers are requested to carefully pack the Toreto product along with all accessories included in the original box before handing it over to the courier partner. The return shipping will be free of cost, and a shipping label will be provided by the Toreto Customer Support Team along with the return or exchange approval. For any communication related to returns or exchanges, customers can send a WhatsApp message to +91 72900 04556, text “Hi”, select “Order” from the menu, and then choose “Return/Exchange” as their query. The Toreto Customer Support Team will respond within 24 working hours of receiving your message. 

Warranty 

All Toreto products come with a 1-year warranty; starting from the date of delivery of the product. The details about the warranty are given in the warranty card/section in the Toreto’s product box. 

Warranty Inclusions 

The owners of Toreto products are encouraged to follow the quick user guide to set up their products accordingly. If users still experience any issues, the exchange of the Toreto’s product will be applicable under the following conditions: 

Warranty Exclusions 

The following are exclusions from the one-year warranty for all Toreto products: 

Consumable Parts: 

Cosmetic Damages during usage and handling, including but not limited to: 

Damage caused by: 

If the user cannot provide proof of ownership of the product 

The return, exchange, and order cancellation policies are designed to ensure a smooth product lifecycle for all Toreto products. Any scenarios not explicitly covered in these policies will be handled on a case-by-case basis following industry's best practices.