Replacement Policy

Replacement Policy 

All Toreto products are covered with standard 6 months to 2 years warranty based on the category of the product. The warranty period is clearly mentioned on the packaging and the product page on our website. 

Within the warranty period, if a product malfunctions or stops working, you are eligible to get it repaired or replaced at the discretion of the company through a valid invoice.  

To claim your warranty please call our Toll Free No: XXXXXXXXXX or write to us at info@toreto.in 

Please Note:  

# Warranty period of the product will be the counted from the date of invoice; in case of a replaced product the warranty period will remain the same as original. 

# Warranty will be null and void if the product is manhandled, accident breakage, chewed upon, use of sharp object on the product, use of harmful chemicals, and dropping inside water or not used as per the direction of the manual provided in the packaging. The company holds the right to decide the condition and reject warranty basis the condition  

For a new product delivered   

• The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer. 
• Replacement can be made only if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product 

• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery. 
• In case of receipt of damaged or defective items please report the same to our customer delight team by calling our Toll-free No XXXXXXXXX or email us at info@toreto.in within 24 hours of product  delivery  
• The replacements request will, however, be entertained only after verification from the customer delight team.  The team and the company hold the right to reject the replacement claim.  
• , the whole product package with the product and its accessories intact will be picked up by the courier service person arranged by us. 
• A product will not be replaced under the following circumstances: 
  
• Customer is not happy with the look/sound quality of a defect free product 
• Physical damage not notified within 24 hours of receiving the product 
• An electrical surge or any damage caused by the user. 

Please see that no return or refund shall be provided. 

Cancellation Policy 

We believe in helping our customers as far as possible, and have therefore a liberal cancellation policy. However, under this policy: 

• Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them. 
• There is no cancellation of orders placed under the Same Day Delivery category. 
• No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.) 
• To cancel a product please contact our customer delight team 
• In case of cancellation, confirmation from our customer delight team is mandatory  
• Refund will be initiated within 7 working days  

Out of Stock situations 
Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience. 

Refund Policy  
Refund will only be initiated when the company is unable to fulfill the placed order due to unforeseen circumstances. Under no circumstance other than this will the company be able to issue a refund.   

Delivery Charges 
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.